Refund policy
If you're not completely satisfied, you may return your purchase for a full refund within 14 days of the purchase date.
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team at service@brigadewatches.com to obtain a Return Merchandise Authorization (RMA) number.
- Package Your Return: Carefully pack the item(s) in their original condition (UNUSED), including all original packaging, tags, and accessories.
- Ship Your Return: Send the package to the return address provided by our customer support team. Please retain your shipping confirmation as proof of return.
Refund Process:
Once we receive your returned item(s) and verify its condition, we will process your refund to your original payment method. Please allow 5-7 business days for the refund to appear on your account.
Important Notes:
- Shipping Costs: Return shipping costs are the customer's responsibility, unless the return is due to our error.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for a replacement or refund. Sale Items: Sale items are final sale and cannot be returned for a refund.
- Used Items: Used Items including watches that have had their bracelet sized are not eligible for a return and refund. Used items being returned will be sent back.
Please note that our return policy is subject to change. For the most up-to-date information, please refer to our website or contact our customer support team.